Returns & Exchanges

We want you to feel confident shopping with ReStore’. If there’s an issue with your order, please contact us at hello@restorepilates.shop within 7 days of delivery.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or different from what you ordered, contact us with:

• Your order number
• A brief description of the issue
• Clear photos or video of the item, packaging, and shipping label

Please keep the item and its original packaging while we review your claim. Once approved, we’ll arrange a replacement or refund at no additional cost.

Change-of-mind returns

Because many of our products are fulfilled directly by international supplier partners, change-of-mind returns are reviewed individually. To be eligible, an item must be unused, unworn, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.

Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable. International return shipping may cost more than the item itself, so please contact us before sending anything back.

Exchanges

We don’t process direct exchanges. If approved, we’ll arrange a replacement or refund so you can place a new order.

Cancellations

Orders enter processing quickly. Contact us as soon as possible if you need to cancel or change an order. Once an order has been submitted to the supplier or shipped, it may no longer be changed or cancelled.

Before returning an item

Do not return an item to the address shown on the package. Returns sent without approval may not be accepted or refunded. Contact us first at hello@restorepilates.shop for instructions and the correct return address.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

For any return questions, contact us at hello@restorepilates.shop and include your order number.