FAQ

Frequently Asked Questions

Orders & Shipping:

How long does shipping take?
Most orders are processed within 1–3 business days and delivered within 7–14 business days. You'll receive a tracking number once your order ships.

Do you offer free shipping?
Yes! We offer free shipping on all orders over $10. Standard rates apply to orders below that amount.

Can I change or cancel my order?
Please contact us within 24 hours of placing your order. Once an order has been processed, we're unable to make changes.

Returns & Exchanges:

What is your return policy?
We accept returns within 14 days of delivery for items in their original, unopened condition. Please reach out to our team to initiate a return. Please note that return shipping fees are the responsibility of the customer.

How do I start a return?
Email us at hello@restorepilates.shop with your order number and reason for return. We'll guide you through the process.

Products:

What makes ReStore' equipment different?
We curate our Pilates and wellness equipment designed for both home studios and professional settings — built to support your practice with quality you can feel.

Are your products suitable for beginners?
Absolutely. Our collection is designed for all levels, from those just starting their Pilates journey to seasoned practitioners.

Do you offer equipment bundles?
Yes! Check out our bundles for curated sets that pair perfectly together and offer great value.

Payments:

What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay.

Is my payment information secure?
Yes. All transactions are processed through Shopify's secure, encrypted checkout.

General:

How can I contact you?
You can reach us at hello@restorepilates.shop or through the contact form on our website. We typically respond within 1–2 business days.

Do you ship internationally?
We currently ship within the US. International shipping is coming soon — stay tuned!